FAQs

1.- Can admission tickets be bought in advance?

Yes, they can. Admission tickets for the museum and the planetarium can be obtained in advance here. Bookings may only be made for organised groups of more than 15 people. Click here

2.- Approximately how long does it take to see the museum?

We recommend allowing between 2 and 4 hours to see the museum. But that depends on the interest and time available…

3.- Has the museum got a car park?

Yes, we have a large, free car park.

4.- Is it possible to go inside the museum with a pram or child's pushchair?

Yes, it’s possible to go inside with a pushchair.

5.- What is the recommended minimum age for visiting the museum?

We think that children aged 4 and over can enjoy the museum.

6.- Can food be brought inside the facilities? Is there a picnic area?

No. No eating is permitted inside the museum or the planetarium. There is a covered picnic area in the exterior part of the museum.

7.- Is it possible to leave and then come back?

Yes, it is. Once an admission ticket to the museum has been bought, visitors may come and go as many times as they please throughout the day.

8.- With the admission ticket to the planetarium is it possible to see more than one session?

No, entry to the planetarium is valid for one session only.

9.- Is it possible to take photos on the premises?

Yes, as long as it is not for professional purposes, cameras may be used on the premises of the Eureka Science Museum.

10.- In what language are the guided activities given?

The indoor organised events are adapted to the language of the visitors; the shows have a fixed language (Basque or Spanish) and can be checked out in advance over the website, in the activities over the coming 15 days section.

11.- What do you have to do if you want to try out the simulators?

The simulators are open to the public at weekends and on public holidays. The one involving driving a tram can be used at any time, but for the roller coaster a ticket must be obtained from the ticket machine beside the reception area. Each visitor may collect one ticket.

12.- Is the museum adapted for people with reduced mobility?

Yes, it is. The museum is adapted and equipped to enable people with reduced mobility to visit it.

13.- How the Animalia’s room works?

Animalia room takes part in the Eureka! Science Museum permanent exhibition. Free visit is included in the ticket entrance (check timetable). Guided visits are offered paying a supplement. As Animalia’s room is inside the museum, the entrance ticket is needed to visit it in either option (free or guided).

14.- What’s about guided visits in Animalia?

Visits have 45 minutes long and are done in small groups of people. A specialized guide will accompany you during the visit tour telling curiosities and further information about the different Animalia’s room inhabitants; even you will have the opportunity to touch some of them.

15.- Is it necessary to get the museum entrance ticket to go to Simulators?

Simulator room is independent from the permanent exhibition, so it is unnecessary the payment of the museum so as to get inside it. The simulators tickets are sold in the museum’s reception.

16.- Is there any WIFI conexión?

Eureka! Science Museum has free public WIFI zone for clients and museum visitants exclusively.

17.- Is there a day in which the entrance is for free?

Yes, there is a Saturday per year that the entrance is free, to visit de permanent exhibition during the day 11AM to 20PM hours because of the Science Week celebration. Check the calendar here.

18.- Which are the different types of payment the museum has?

It is possible to pay by cash or credit card: Visa, MasterCard and Euro600

 

Practical Guide

folleto pdf * Consult the Practical Guide of the Eureka Science Museum (912 Kb)